Refund & Return Policy

Refund & Return Policy
Eligibility for Returns
We accept return requests on most items within 15 days of delivery, provided they meet the following conditions:
•     Item is unused and in original packaging
•     Item is not a custom or special-order part NRO - Non-returnable order
•     Return request includes proof of purchase.

Returns not received within 30 days of the RMA approval date will be rejected.

RMA is required for the return to be accepted.

Refer to Terms and Conditions for complete information.

Returns and Exchanges

  • Eligibility: Merchandise must be in resalable condition, uninstalled, undamaged, and like-new.

  • RMA Required: All returns require a Return Merchandise Authorization (RMA). Email ProSpaParts@gmail.com to get an RMA and instructions. Returns sent without an RMA will be rejected.

  • Timing: Returns must be initiated within 15 days of receipt and received within 30 days of RMA approval. Returns after 30 days are not accepted.

  • Fees (USA): Normal Returns incur a restocking fee: Total - Shipping - 15% = Refund. Circuit board, Equipment pack returns have a 50% restocking fee (and are normally non-returnable).

  • Canceled Orders: If we can stop an order before shipping, a 5% sale reversal charge applies. Special orders, NRO 10%.

  • International: All international sales are final and non-returnable.

  • Exchanges: Accepted for manufacturing defects or shipping errors within 30 days; treated and charged as returns.

  • Refunds: Issued to the original buyer, initiated 5-15 business days after inspection of the returned item.