Questions / Answers

Q: Can I pay with a credit card not PayPal?
A: Yes. Just add your items to CART.
     Then go to CHECKOUT.
     Select Credit Card Payment.
     We accept MC,VISA,AMX,DISCOVER and PayPal.
        To complete transaction PRESS "PURCHASE".

Q: Why are you not doing phone orders any more??
A: We came to that because of two things.

     1. Recent card purchase fraud on line and Phone orders.
         Online we have tightened our security proceedures.

     2. Mistakes made on Phone orders as to address, items,
         quanity, etc resulting in costs and customer service issues.
         The new proceedures provide order verification and online payment security.

Q: Is the $10.00 flat rate shipping for all orders?
A: No, only the lower 48 states.  Alaska, Hawaii etc. and international would be more.

Q:  I placed an order. How soon will it ship?
A:  It will ship today or the next Business day depending on when order is received.
     We do tag orders for shipment on weekends but will not ship until Monday.

Q: Are your prices in US Dollars.
A: Yes.  Prices and payments

Q: Can I send you a jet as a sample?
A: DO NOT include Jet with the return.

Q: Do you give technical help.
A: No because of possible liability.
    We will provide product information and general problem information.

Q: How do you ship?
A: We normally ship USPS Priority. Other options are available on line.

Q: I placed an order and would like to check on the order details.
A: You can check your order by loging in.
     When order is shipped we add tracking # and send Completed Order Notification.

     This is later in the day after they completed order and shipped. 

Q: I have a question on who to talk to on my order for customer service.
A: Questions or disputes made by a customer must be done by email.
    This way we can consider your positon on the issue and respond in a reasonable manner.
    Provide order number, a clear statement of facts and what you would like to be the result.
    We will then respond by Email with answer and possible options if any.

Q: I want some work done on our spa. Do you do that?
We DO NOT and HAVE NEVER DONE ANY spa repair services. 
    Their are companies with the "Quality Spa Parts" in their name.
    These companies have no affiliation with us or recommended by us.

Q: When will this ship?
A: If ordered before 2PM PST, 5PM EST it will normally ship the same day.

    We ONLY ship to Credit Card Holder Address.

Q: Where does this ship from?
A: We are based in California.

Q: Do you sell wholesale?

A: No.

Q: Do you ship to Canada.
A: Yes

Q: Do you sell spas?

A: No. Only replacement parts.

Q: What spa company do you sell parts for?
A: None and all.  We sell replacement parts for most of the spa brands.
    Since almost all spa companies assymble spas using generic parts. We offer those.

Q: Do you take returns if item I order is wrong.
A: On almost all orders. Yes, but refer to terms and conditions for details.

Q: I need to return / Exchange a order. What do I do?
A: Email us at with Order #, List of items and reason.
     DO NOT just return the order. It will be refused and returned to you.

Q: Can you cross reference my spa by brand and model?
A: No. We need the information on the part itself.

Q: If I send photos will you help me ID the right replacement parts?
A: Yes.  We find this the fastest way for us to help you.

Q: Can I send you sample parts that I need.
A: No.  We prefer you just send photos.

Q: Where do I send Photos?
A: Parts / Questions
     Text ONLY Number 661-406-6557   Parts / Photos

Q: Do you keep Credit Card information on file?

A: No.  We do not keep it on any of our computers or other file.

Q: I bought from but my bill says Quality Spa Parts?

A: Quality Spa Parts is the owner of

Q: Is your site secure and safe to order on?
A: Yes.  We use the latest SSL encryption for checkout.

Q: How do you process my payment?
A: We use PayPal to process all our payments. They are very secure and trusted. 
     We can not see or have access to your card information.

Q: What are your hours?
A: Business Office Hrs 5am - 4pm PST Monday - Friday
     8am - 7 pm EST
     WeekDay after hours General Assitance.
     4pm -7pm PST & 7pm - 10PM EST
           Holidays and WeekEnds  10am - 4pm PST
           1pm - 7pm EST
           Calls are given after hours General Assitance.

Q: Can I call after hours and get parts help?
A: Yes,
     but the office is closed and the team member is doing this on their time.

Q: Do you take checks or COD?
A: No.