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Terms and Conditions


Payment Methods
Payments are processed by PayPal's secure site.
PayPal account NOT REQUIRED.

We accept the following cards - American Express,Visa, MasterCard, Discover and PayPal.

It will show on bill as Quality Spa Parts.
We collect sales tax ONLY in California, USA.

There is no surcharge for using your credit card to make purchases.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).
WE ship ONLY to Credit Card Billing address.
Incorrect information will cause a delay in processing your order.
Your credit card will be billed upon processing of your order.


Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that we're not responsible for the operation of or content located on or through any such site. 

Multiple Product Orders

Orders with multiple items may be shipped separately.
This is to ensure that your order arrives as soon as possible.
No extra shipping or handling charges will be applied. 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

 Quality Spa Parts reserves the right at any time after receipt of your order to accept or decline your order for any reason.

You may place an order through us by calling the order in, but as with online, you agree to our terms and conditions by placing the order.

Final respondsibility for correctness of order is the buyers.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Quality Spa Parts signs them or not.
We reserve the right to make changes to this site and these Conditions at any time.

Shipping Policy:

WE ship ONLY to buyer at Credit Card Billing address.
This is verified by matching Buyer, Billing, Shipping and Card company information prior to shipping.
(This does NOT include Card Numbers.)
No Match .  No shipping.

$10.00 Flat Rate is only the lower 48 states.  

Alaska, Hawaii, etc. and international would be more.

Shipping Time -- Most orders received before 2:00PM (PST) will ship the same day, provided the product ordered is in stock.
Most orders received after 2:00PM (PST) will ship the next business day.
Orders are not processed or shipped on Saturday, Sunday or Holidays.

Standard Ground USPS Priority - 2-5 Business Days 
UPS/Fed-Ex 2nd Day (tbd) - 2-3 Business Days 
UPS/Fed-Ex Next Day (tbd) - 1-2 Business Days 

Any FREE SHIPPING offer applies only to the ground shipping method chosen by Quality Spa Parts at the time of sale.
 Any request for other methods of shipping will result in extra charges to the customer.
 FREE SHIPPING applies only to orders within the Contiguous US.  
Extra shipping charges apply to Canada, Hawaii and Alaska.

We are not responsible for service transit time.
Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
INTERNATIONAL import fees, dutys, tax, etc are NOT included and must be paid by customer.
( If Item is returned, our shipping costs are subtracted )

Out-of-Stock Products 

There may be times when the product you have ordered are out-of-stock which will delay fulfilling your order.
We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
You may cancel your order at any time prior to shipping.

Parts Request  

Part Requests and any other technical assistance is offered as a courtesy to our customers.  
Purchaser takes full responsibility for determining the parts they will purchase, parts compatibility issues and for any and all installation fees including those resulting from incompatibility issues.  
Quality Spa Parts  will make every reasonable effort to assist the purchaser make the compatibility decision but the full and final responsibility belongs to the purchaser.
DO NOT send us a sample .
We would prefer that you send us photos of the parts in groups if you want.

A SPECIAL ORDER REQUIRES 2-10 BUSINESS DAYS LEAD TIME BEFORE SHIPPING.
SPECIAL ORDERS ARE NON-RETURNABLE AND CANNOT BE CANCELLED ONCE THE ORDER IS PLACED.

Privacy 

We do not save any credit card information on our computers or on line.

We keep your personal information private and secure.
We do not sell, or give any information on you to anyone except a product shipper.
When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password.
We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Secure servers protect your information using advanced encryption techniques and firewall technology.
Computers are protected by 16 digit password and 64 digit access keys that can not be copied and used. Codes change with each key use.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 

Privacy on Other Web Sites 

Other sites accessible through our site have their own privacy policies and data collection practices.
Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. 

Exchanges /Returns

All returns must be authorized with an RMA. 
Email QSPRMA@gmail.com for information on obtaining an RMA and where to return.

DO NOT just send it back.
It will be refused and returned to you.

RMA numbers are only valid for 30 days and will not be honored after 30 days.  
All restocking and cancellation fees will be applied before any applicable credit is considered.
All returns require order number of original invoice, documentation regarding the reason for the return and an RMA number on the outside of the package.
Credits may take up to 1-2 weeks to process, due to evaluation process.

Items must not be damaged and in working order ( in NEW condition ).
 In the case of electronic items, many are non-returnable by the customer.

We will gladly accept the Exchange of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for exchange 30 days from the date of purchase. 

Exchanges / Returns must be done within 30 days of receipt.
ALL Exchanges are considered and charged as RETURNS.
All Exchanges and Returns are charged fees.
Fees are to cover internal costs of receiving, inspection, testing, processing, sorting, repackaging if needed, restocking and labeling.

If a NON electrical Return is accepted a 15% restocking fee will apply.
If a Electrical Return is accepted a 25% restocking fee will apply.
Returns After 30 Days a 30% fee will apply.
Returns After 60 Days a 50% fee will apply.

Under no circumstances will any Special Order, Special Sale or Custom Sale product be accepted for a return or exchange.
* On Package Deal Sale orders. You received a reduced price for buying a specified quanity of an item.
If part of that order is returned or exchanged you will loose the quanity discount and ONLY the remainder will be credited.


All product Warranties and Warranty work are covered by the manufacturer. 

Returnable / Exchangeable Items.

Jets and Plumbing parts if resellable. IN or OUT of clear pachaging.
Cartridge Filters must be fully wraped in original clear plastic.
ANY Electrical items must be in original pachaging. Un installed and not Damaged.

Non-EXCHANGEABLE /STORE CREDIT OR RETURNABLE items:
ANY Parts identified in product ID with NRO (NON Returnable Order) and Due to the nature of the following products.
All sales are final on the following installed items: heaters and any electrical items (example: circuit boards, spa controls, contactors, switches, transformers, pumps and motors) cannot be returned for a exchange or store credit.

When you receive your package(s) please inspect the contents and notify us immediately of any damage during shipment.
You may contact us at QualitySpaParts@gmail.com - please include the invoice number and any pictures (if possible) of the damaged merchandise.

We DO NOT refund any shipping charges.


Refund Method

We refund by company check to the BUYER listed on the order.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Prices and Specifications subject to change without notice. 

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged for any reason..
If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the incorrect price or send a check to you.
 

We do not knowingly offer exclusive parts of any spa manufacture.

Our goal is only the offer universal spa replacement parts that work the same or better than the branded version.
Most will be from the same part manufacture and the same part but generic.
If we are informed or discover that a part is exclusive at any time. We will remove it from our site and cancel any open orders. 

QUALITY SPA PARTS assumes no liability for any injury, loss, or damage resulting from the improper use of or malfunction of an item we sell. Our liability is limited specifically to the replacement of defective parts as provided by the manufacturer's warranty.
Defective merchandise sent to our facility will be examined by us for warranty as per the requirements of the manufacturer.
We will look at such things as date of original sale, product date codes, chemical or physical damage, and evidence of unreasonable use.
Parts with physical damage are not considered warrant-able.
If you receive damaged goods, please notify our returns department immediately.
Do not use or install physically damaged parts as they will not be returnable.
All warrant-able items will be repaired / replaced or credited to your account.

All Rights Reserved. No part of this web page may be reproduced in any way, or by any means, without the prior written permission of QUALITY SPA PARTS.