Returns and Exchanges

Return and Exchanges Require a RMA.
Any order return, questions or disputes must be done by email.
    This way we can consider your positon on the issue and respond.
    Provide order number, a clear statement of facts and desired result.
    It will be reviewed and facts researched.
We will then respond by Email with answer and possible options if any.
Though we do offer phone, text and email assitance.
Final respondsibility for correctness of order is the buyers. 

Email to  with order number, 
DO NOT send it to our sales office.
DO NOT just send it back.
It will be refused and returned to you.
Parts with Part ID ending with NRO are NO Return Orders.
ALL merchandise MUST be in resellable condition.
Subject to Terms and Conditions.

Exchanges / Returns must be done within 30 days of receipt. 

Returnable / Exchangeable Items.

Jets and Plumbing parts if resellable. IN or OUT of clear pachaging.
Cartridge Filters must be fully wraped in original clear plastic.
ANY Electrical items must be in original pachaging. Un installed and not Damaged.

ANY Parts identified in product ID with NRO (NON Returnable Order) and Due to the nature of the following products. 
All sales are final on the following installed items: heaters and any electrical items (example: circuit boards, spa controls, contactors, switches, transformers, pumps and motors) cannot be returned for a exchange,return or store credit.

When you receive your package(s) please inspect the contents and notify us immediately of any damage during shipment.
You may contact us at - please include the invoice number and any pictures (if possible) of the damaged merchandise.
We DO NOT refund any shipping charges.

 We do not accept respondsability for the outcome of any repair. 
Equipment packs, Pumps, etc. are sent as ordered by customer.
If the order is wrong because of way it was ordered.
Full respondsability and all costs in correcting problem is the buyers.